| Northern California |
To oversee the entire operation of assigned Active Adult community and consistently adhere to and perpetuate the mission and vision of the Board.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. The General Manager position has broad oversight of all aspects related to the business and operations of the community. This would include but is not limited to client relationships with the various boards of directors (sub-associations as required); client relationship with outside entities such as the local County and its departments, including Fire Department, City and County Sheriff’s Department, City Water District, Local Gas and Electric Companies. The purpose of this role is to create a single point of contact in the community, enhance communication and create effective oversight of staff and operations. • Provide leadership and direction in the development of short-term and long-range plans. Develop recommendations for goals and action plans to achieve Board objectives. • Oversees the annual budget process • Review organization structure, job descriptions, and functions. Make recommendations to the Board as to any potential changes • Develop a volunteer recruitment program (Ambassadors) to help with community events and provide leadership training opportunities to assist in the development of volunteers into community leaders. Promote resident involvement. • Coordinate public relations for the association as required. • Partner with public, private and volunteer organization to provide community services. • Support the activities of the various Board sub-committees. • Knowledge of all Community Governing documents. Provide recommendations on revisions. • Work closely with the Boards of Directors within the governance model to develop the initial goals and priority issues. Continue to do so on a yearly basis. • Cause the implementation of the stated priority goals/issues/business plans. • Continual process of seamless connection between the Board of Directors and committees. • Provide community leadership and guidance to ensure that the needs or desires of the homeowners are being addressed. • Create, or cause to be created, and implement the annual working budget, subject to approval by the Board of Directors. • Monitor the monthly financial position of the association and report current standing to the Board of Directors, monthly. • Provide leadership to each meeting involving the boards of directors in terms of agenda support and written and oral reports. Summarize the priorities of each meeting and complete, or cause to be completed, any/all directives within agreed upon timeframe. • Recruit, hire, train and supervise all community staff in accordance with the documented management plan. Provide oversight of all targeted programs/alliances as directed by the Board of Directors. As economically feasible, pre-determine outsourcing to accomplish tasks/programs. • Work closely with local emergency organizations to understand wildfire hazards and established emergency and community evacuation plans. • Maintain strategic relations with identified key alliances, including but not limited to, local Hospitals, Water Districts, Waste Management and area Colleges/universities. • Plan, coordinate and lead an annual goal-setting day with the Board of Directors and other key participants of community. • Confer with other departments, divisions and outside agencies, including community groups and organizations. Identify, develop and implement programs to meet community needs. • Assess and monitor community needs: identify opportunities for improving service delivery methods and procedures and developing new programs. Implement programs or improvements. • Attend and participate in professional group meetings. Stay abreast of new trends and innovations in fields of community management and community programming. • Organize, or cause to be organized, a volunteer readiness program. • Create, or cause to be created, Homeowner Welcome Program. • Ensure appropriate training of all community staff. • Project Implementation. • On-site visibility. • Understanding of all agreements for corporate implementation. • Ensure adherence to master calendar, maintenance calendar, association budgets and subsidy program. • Review corporation policies on an ongoing basis to ensure compliance with civil code, declaration and other requirements of governing institutions. • Follows quality system procedures. • Must have reliable transportation and be able to drive to other work locations. • Other duties as assigned. • This position will require at a minimum 40 hours a week with some evening meetings and weekend events.
SUPERVISORY RESPONSIBILITIES Supervise multiple employees assigned to the association. Other supervisors assigned to given association may directly report to this position as well.